Help and Support

If you need help with your account, content, payments, reports, marketplace listings, or live streaming, start with the guidance pages linked across YellPost.

Common help topics

Account access and login issues.
Email activation and verification.
Reporting content or users.
Paid posts, paid live streams, wallet payments, and withdrawals.
Marketplace listings, funding posts, and creator tools.

Before contacting support

Include the account email, the page or post involved, a short description of the issue, and screenshots where useful. Never send passwords or two-factor codes.

Safety reports

If something is abusive, unsafe, fraudulent, or against the rules, use the report tools so the issue can be reviewed through the right moderation process.

Payment Questions

If a payment, unlock, wallet deduction, AI credit purchase, or withdrawal does not look right, include the account email, the relevant post or stream, the payment method used, and the approximate time of the transaction.

Help with digital products

If you buy a digital product, check the product description carefully before purchase so you understand what is included. If a download is missing or does not match the listing, contact support with the product name, seller, and payment details so the issue can be reviewed.